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Refund & Cancellation Policy

Clear and transparent refund conditions for our training services.

Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all online courses and digital training programmes provided by Maritime Academy Training.

By purchasing a course or service from our platform, you agree to the terms outlined below.

1. Digital Services Disclaimer

All courses offered by Maritime Academy Training are digital, online-based educational services.
As such, refunds are governed by digital content and service regulations rather than physical goods policies.

2. Eligibility for Refunds

Refund requests may be considered under the following conditions:

  • The refund request is submitted within 7 calendar days from the date of purchase

  • The learner has not accessed more than 20% of the course content

  • No certificate has been issued or downloaded

Once these conditions are exceeded, the purchase becomes non-refundable.

3. Non-Refundable Cases

Refunds will not be granted in the following situations:

  • Access to a significant portion of the course content

  • Certificate already issued or course marked as completed

  • Failure to complete the course within the access period

  • Change of mind after course access

  • Corporate or bulk enrolments (unless otherwise stated in a written agreement)

4. Corporate & B2B Clients

For corporate clients, shipping companies, or institutions:

  • Refund and cancellation terms are governed by contractual agreements

  • Custom training programmes, bulk licences, and tailored solutions are non-refundable

  • Any exception must be agreed upon in writing prior to purchase

5. Technical Issues

If a learner experiences verified technical issues that prevent access to the course and cannot be resolved by our support team, Maritime Academy Training may:

  • Extend course access

  • Offer an alternative course

  • Issue a partial or full refund at its discretion

6. Refund Process

To request a refund, please contact us at:

📧 [email protected]

Include:

  • Full name

  • Order ID

  • Course name

  • Reason for refund request

Approved refunds will be processed to the original payment method within 5–10 business days, depending on the payment provider.

7. Payment Gateway Compliance

Refunds are processed in accordance with the policies of our payment service providers, including but not limited to:

  • Credit/Debit Cards

  • PayPal

  • International payment gateways

Processing times may vary depending on the financial institution.

8. Policy Updates

Maritime Academy Training reserves the right to update or modify this policy to reflect regulatory, operational, or legal changes.
Any updates will be published on this page.

9. Contact & Support

For questions regarding refunds, cancellations, or payments, please contact our support team:

📧 [email protected]